Delivery & Returns
Delivery
Items are sent by DHL and all charges are based on your location of shipment.
For shipping outside of UK, the buyer is responsible for all international shipping taxes and duties.
Nordic Poetry offers flat shipping rates with DHL Express to ensure that your special pieces arrive to you in a safe and timely manner.
£12 UK Express next day delivery service
(Monday to Friday if ordered by 1pm)
£40 Europe 2 - 3 days, excluding weekends
£65 Worldwide 5 - 14 days, excluding weekends
All orders are shipped within 48 hours of payment.
We advise setting up email or SMS text alerts for all packages
Domestic Shipping
Expedited shipping, insurance, and signature required feature are the buyer's responsibility.
International Shipping
Expedited shipping, insurance, and signature required feature are the buyer's responsibility. Nordic Poetry is not responsible and does not pay for ANY duties or taxes the buyer's country may charge.
Terms Of Service
Receiving packages is the buyer's responsibility, and failure to receive, retrieve, or pay duties on packages is not the responsibility of Nordic Poetry.
A handling fee will be charged for all packages lost due to buyer neglect that require Nordic Poetry assistance with shipping carriers. Returned packages will be resent at the buyer's cost and incur a handling fee.
Returns Policy
- Online purchases can be returned within three days of delivery for store credit.
- Items must be returned in the same condition they were received.
- The buyer is responsible for shipping and insurance costs of all returns.
- Any returned items lost in transit are the buyer's responsibility.
- Store credits will be issued once an item is received and a condition report is completed.
- Condition evaluations are at the sole discretion of Nordic Poetry.
- All sale and discounted items are final sales.